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CUSTOMER Success

The introduction of an employee app is an organizational project that affects many stakeholders and benefits the entire organization, but also leads to a change in employee communication and behaviour.

Our bespoke onboarding and customer success services help you to materialize your vision and reach your goals and guarantee the long-term success of your communication strategy.

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USER Adoption through Condense Services

Condense setup is a complete self-service and literally a matter of minutes. To onboard your organization risk-free and to guarantee a fast time-to-value and user adoption, Condense comes with proven onboarding services and a seamless transition into adoption activities, deliverd directly through CYCL or one of our implementation partners.

Condense Onboarding Diagram
Vision & Strategy Assessment

Mapping of the communication strategy to the available modules and benefits of the employee app and goals and timeframe of the implementation.

Onboarding Plan

Agile project planning, stakeholder and user-requirement assessment, implementation of corporate policies and identity guidelines, migration and integration requirements.

User Adoption Program

Transformation of the goals and adoption KPIs into training plans, improvement plans and tracking dashboards, with optional periodical reviews.

Maintenance

Condense is provided as a "Software as a Service" (SaaS) without hidden operation cost beyond the subscription fee.

Support & Availability

The subscription includes a 99.9% SLA for the service availability and a user/admin support through chat, email and phone.

Customer Data & Security

Customer data stored and security measures provided can be reviewed in the "Condense Security Whitepaper".

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Join us for a live session online and get your own Condense tenant

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